Privacy Policy

1. Introduction

Tony's Contractor LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website at www.tonyscontractor.com (the "Website"), contact us for services, or interact with our advertisements.

This Privacy Policy applies to information we collect through:

• Our Website
• Email, text, and other electronic communications between you and our Website
• Our marketing and advertising activities, including social media platforms
• Your interactions with our advertisements on third-party websites
• Any mobile applications we may develop in the future

By accessing or using our Website or services, you agree to this Privacy Policy. If you do not agree with our policies and practices, you should not use our Website or services.

2. Information We Collect About You

We collect several types of information from and about users of our Website, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Contact information (name, email address, mailing address, phone number)
• Property information related to roofing or siding services
• Communication records between you and us
• Payment information when you pay for our services

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

• Device information (browser type, operating system, device type)
• Usage data (pages visited, time spent on pages, click-through data)
• IP address and general location data
• Referral information (how you found our website)

3. How We Collect Your Information

We use various methods to collect information from and about you, including:

3.1 Direct Collection

Information you provide to us directly when you:

• Fill out forms on our Website, including our contact and quote request forms
• Create an account (if such functionality is available)
• Request a service estimate or consultation
• Subscribe to our newsletter or promotional communications
• Provide feedback or contact us

3.2 Automated Collection

As you navigate through our Website, we may use automatic data collection technologies to gather certain information about your equipment, browsing actions, and patterns, including:

• Cookies: Small data files stored on your device that help us improve our Website and your experience, understand which areas and features are popular, and count visits. For more information, see our Cookie Policy section below.
• Web Beacons: Small electronic files (also called clear gifs, pixel tags, and single-pixel gifs) that help us understand browsing activities and improve our marketing efforts.
• Google Analytics: We use Google Analytics to collect information about how visitors use our Website. The information gathered is used to compile reports and help us improve the Website.

3.3 Third-Party Sources

We may also collect information about you from third-party sources, including:

• Social media platforms when you interact with our content or ads
• Marketing partners who help us understand our customers
• Service providers who help us determine location based on your IP address

4. How We Use Your Information

We use the information we collect about you for various purposes, including to:

5. Marketing and Advertising

5.1 Email Marketing

If you provide us with your email address and opt in to receive marketing communications, we may send you periodic emails about our services, promotions, and company updates. You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email we send
• Contacting us at [email protected]

Note that even if you opt out of marketing communications, we may still send you service-related communications, such as emails about your projects or account.

5.2 Online Advertising

We use third-party advertising technologies, such as Facebook Ads and Google Ads, to display targeted advertisements on other websites you visit. These advertising platforms may use cookies and similar technologies to collect information about your interactions with our Website and other websites to provide you with relevant advertisements.

5.3 Social Media Features

Our Website may include social media features, such as the Facebook Like button or widgets like the Share button. These features may collect your IP address and which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.

5.4 Interest-Based Advertising

We work with third-party advertising companies that collect information about your online activities to provide you with targeted advertisements. To opt out of interest-based advertising, you can visit:

• Digital Advertising Alliance
• Network Advertising Initiative
• For mobile apps, you can typically opt out through your device settings

6. Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

6.1 Service Providers

We may share your information with contractors, service providers, and other third parties we use to support our business. These third parties are contractually obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them. They may include:

• CRM and customer service management providers
• Email marketing service providers
• Payment processors
• Analytics providers
• IT and cloud service providers

6.2 Business Transfers

If Tony's Contractor LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

6.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6.4 Protection of Rights

We may disclose your information to:

• Enforce our agreements and policies
• Protect the security of our systems and assets
• Protect against fraud or illegal activity
• Protect the rights, property, or safety of Tony's Contractor LLC, our customers, or others

7. Cookie Policy

Our Website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic.

7.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the operation of our Website. They enable core functionality such as security, network management, and account access.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website. This helps us improve how our Website works.
• Functionality Cookies: Enable our Website to remember choices you make (such as your username, language, or region) to provide enhanced, personalized features.
• Targeting Cookies: Record your visit to our Website, the pages you have visited, and the links you have followed. We use this information to make our Website and the advertising displayed on it more relevant to your interests.

7.3 Third-Party Cookies

Some cookies are placed by third parties on our Website. These include:

• Google Analytics: We use Google Analytics to collect information about how visitors use our Website.
• Facebook Pixel: We use Facebook Pixel to measure the effectiveness of our advertising and understand the actions people take on our Website.
• Google Ads: We use Google Ads cookies to track conversions and serve targeted advertisements.

7.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "options" or "preferences" menu of your browser. You can also delete cookies that have already been set.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

8. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive information
• Regular security assessments
• Access controls and authentication procedures
• Secure networks and servers
• Regular data backups

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us at [email protected].

9. Data Retention

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which we collected it, including to satisfy any legal, regulatory, accounting, or reporting requirements.

In determining the appropriate retention period for personal information, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the personal information
• Whether we can achieve those purposes through other means
• Applicable legal requirements

For customer information related to services, we typically retain records for 7 years to comply with tax and warranty requirements.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your personal information.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information based on our legitimate interests.
• Withdrawal of Consent: You may withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may request specific information from you to confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

10.1 California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• The right to know what personal information we collect about you
• The right to access your personal information
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell personal information as defined under the CCPA/CPRA.

10.2 Do Not Track Signals

Some web browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. Our Website does not currently respond to "Do Not Track" signals.

11. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information about a child, please contact us at [email protected].

12. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Tony's Contractor LLC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any sites you visit.

13. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if we have your email address) or by posting a notice on our Website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

The date this Privacy Policy was last revised is identified at the top of the page.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible, typically within 30 days.